GENERAL TERMS AND CONDITIONS OF QUADRIGA EXPERIENCE GMBH
(English Version – Literal Legal Translation)
A. Preamble
The sole tour operator is Quadriga Experience GmbH. Quadriga Experience offers, as the tour operator, the event programmes described on the website and/or in the individual offer. Please give these Terms and Conditions your attention, as by making your booking, you acknowledge these Terms and Conditions, which are provided to you prior to booking or made available for online viewing.
These Terms and Conditions supplement and flesh out §§ 651 a–y BGB (German Civil Code) as well as Articles 250 and 252 EGBGB (Introductory Act to the German Civil Code).
B. General Section
1. Formation of the Contract
1.1
By registering, the participant makes a binding offer to the tour operator to conclude the contract. The contract is formed upon receipt of the declaration of acceptance by the tour operator. No specific form is required. Upon or immediately after the conclusion of the contract, the tour operator will provide the participant with written confirmation.
1.2
The written confirmation, which the participant receives immediately after the conclusion of the contract, includes all essential information regarding the services booked by the participant.
1.3
If the content of the declaration of acceptance issued by the tour operator differs from the content of the booking, this constitutes a new offer by the tour operator, to which it is bound for a period of 10 days. The contract is concluded on the basis of this new offer if the participant declares acceptance to the tour operator within the binding period through express consent, down payment, or final payment.
1.4
It is noted that, in accordance with §§ 312 para. 7, 312g para. 2 sentence 1 no. 9 BGB, no right of withdrawal exists for package travel contracts under §§ 651a and 651c BGB that are concluded by distance selling (letter, telephone, email, SMS, telemedia, online services). Where the preconditions apply, statutory rights of withdrawal and termination take effect. However, a right of withdrawal does exist if the contract for travel services under § 651a BGB is concluded outside business premises, unless the oral negotiations upon which the contract conclusion is based were conducted following a prior order by the consumer; in such cases, no right of withdrawal exists.
1.5
The participant is liable for all contractual obligations of co-registered participants for whom the participant makes a booking, as if they were their own, provided the participant has accepted these obligations by express and separate declaration.
1.6
The participant must be at least 18 years old at the time of the event and must present a valid driving licence on site. The participant is obliged to inform the tour operator immediately of any revocation of the driving licence as well as any circumstances restricting the driving licence (e.g., limitation of the licence, temporary seizure or confiscation of the licence, or a court-ordered or administrative driving ban). Participation in the form of “accompanied driving” at age 17 is excluded. Furthermore, the participant confirms that no driving ban has been imposed on him/her.
1.6.1 Accepted driving licences:
EU driving licences
National driving licences in German/English
National driving licences from non-EU countries in non-English languages only with a certified German or English translation
International driving licences only in combination with a national driving licence
Please enquire with the relevant authority whether an international driving licence is required for your event.
1.6.2
Without presenting a valid driving licence or in the event of an administrative driving ban, the participant has no entitlement to take part in the events. A refund of the participation fee will not be granted in these cases.
2. Formation of the Contract with the Involvement of Third Parties
2.1
Third parties (e.g., hotels, transport companies) are not authorised by the tour operator to enter into agreements, provide information, or make assurances that modify the agreed content of the contract, go beyond the contractually agreed services of the tour operator, or contradict the event description.
2.2
Local and hotel brochures not issued by the tour operator are not binding on the tour operator or its performance obligations unless expressly agreed with the participant to become part of the event description or the performance obligations of the tour operator.
2.3
If the participant books only an additional service (e.g., excursion, extra night) from an external provider without other services, the tour operator acts solely as an agent for the third-party service. Contractual relationships arise exclusively between the participant and the respective provider. The name of the respective provider is stated on the issued service vouchers.
3. Payment
3.1
To secure customer funds, the tour operator has concluded a security agreement with Deutsche Reisesicherungsfonds GmbH, Sächsische Straße 1, 10707 Berlin.
After conclusion of the contract, a down payment of generally 25% of the participation price becomes due upon issuance of the security certificate. The balance is due 30 days prior to the start of the event and must be paid without further request, provided the security certificate has been handed over and it is established that the event will take place as booked. In the case of short-term bookings (from the 30th day prior to the start of the event), the full participation price becomes due immediately.
3.2
If the participant has not received the event documents by no later than 10 days prior to the start of the event, he/she should immediately contact the tour operator. In the case of short-term bookings from 30 days prior to the start of the event, the participant will likewise receive his/her documents immediately after booking. Reference is made to clause 1.2. The event documents must be carefully checked by the participant after receipt. For short-term bookings from 30 days prior to the start of the event, the organiser will immediately invoice the full participation fee.
3.3
The amounts for the down payment, the remaining payment, and any cancellation charges result from the invoice. Fees in the event of cancellation, processing and rebooking fees, as well as fees for individual event design, become due immediately.
3.4
Prices are stated in EUR and include statutory VAT. The invoice amount is payable without deductions. Payment by bank transfer to the tour operator’s account is possible only in EUR. For international transfers, participants must bear any resulting fees.
3.5
If payments are not made or not made in full in accordance with agreed due dates, and the participant does not pay even after a reminder with a deadline, the organiser may withdraw from the contract unless a significant defect in the event already exists at that time.
3.6
In the event of withdrawal from the contract under the previous paragraph, the tour operator may demand cancellation fees as compensation. The participant retains the right to prove that no or significantly lower costs were incurred.
3.7
Costs for ancillary services, such as visa procurement, are not included in the participation price unless expressly stated in the service descriptions. If such costs arise, they will be charged separately.
4. Services / Prices
4.1
The services contractually agreed shall result from the service descriptions (e.g., catalogue, flyer, internet) and the corresponding details referenced in the written confirmation.
4.2
Prior to the conclusion of the contract, the tour operator may at any time make changes to the service descriptions, about which the participant will be informed prior to booking.
4.3
Changes and deviations of individual services from the agreed content of the contract that become necessary after conclusion of the contract and which were not brought about by the tour operator in bad faith are only permitted insofar as they are not substantial and do not impair the overall nature of the booked event.
4.4
Any warranty claims remain unaffected, particularly insofar as the modified services are defective. The tour operator is obliged to inform the participant immediately of any changes or deviations in services. If necessary, the tour operator will offer the participant a free rebooking or a free withdrawal.
4.5
In the event of a subsequent change in the participation price, the tour operator must inform the participant immediately. Price increases from the 21st day prior to the start of the event are invalid. In the case of price increases of more than 5%, the participant is entitled to withdraw from the contract free of charge or to request participation in an event of at least equal value, provided the tour operator is able to offer such an event from its portfolio without additional cost to the participant. The mutual rights and obligations mentioned in this paragraph shall also apply in the event of a permissible modification of a significant service.
4.6
The participant must assert these rights immediately after receiving the tour operator’s declaration regarding the price increase or service modification.
4.7
In the event of extraordinary weather conditions, official orders, or for safety or other significant reasons that were not foreseeable at the time of conclusion of the contract, the tour operator is entitled to adapt the event programme to the changed conditions (e.g., by modifying the use of vehicle models, tyres) in order to ensure the safety of the participants. These adjustments shall not affect the agreed participation price as long as they do not result in a substantial change to the booked event.
5. Safety Regulations
5.1
Throughout the entire duration of any event, the instructions of the employees of Quadriga Experience must be followed.
5.2
The use of mobile phones and other mobile electronic devices as well as smoking during driving is prohibited.
5.3
In the event of gross violations of driving discipline, the event management of Quadriga Experience is entitled to exclude the participant from further participation. In such cases, a refund of the participation fee will not be granted.
5.4
During driving events there is an absolute alcohol ban (0.0‰) and a prohibition of drugs and other intoxicating substances that may impair driving ability. Each participant must ensure through their behaviour prior to the event that they meet these requirements. The event management is entitled to exclude participants from further participation if there is reasonable suspicion of alcohol consumption or the use of drugs or other intoxicating substances. A refund of the participation fee will not be granted in these cases.
5.5
For safety reasons, the bringing of animals to the event is not permitted.
5.6
Due to the international nature of the events, and for safety reasons to ensure the participant can follow the instructions of tour guides/instructors and safety personnel, German and English are the event languages. If a participant exclusively speaks and understands English, the event language will be English only.
5.7
It is noted that selected events may have a sporty character and require a solid physical condition and mental state of the participants. If you have concerns about whether you meet the requirements for the desired event, we ask you to clarify this with the tour operator and a physician before making a binding booking.
5.8
All participants must participate in a safety briefing at the beginning of the event and confirm this in writing. Without participation in the safety briefing, the tour operator is entitled to refuse participation in the events. The participant is not entitled to a refund of the participation fee in such cases.
6. Special Requests
6.1
The tour operator accepts special requests only if they are designated as non-binding. The tour operator will endeavour to accommodate the participant’s request for special services not included in the service description (e.g., adjacent rooms or rooms in a specific location), depending on availability and feasibility.
6.2
In addition to the listed events, the tour operator provides participants with individual programme wishes (à-la-carte services) as a special service. These à-la-carte services apply to all event components that do not correspond to a catalogue service.
6.3
If the participant wishes to extend their stay at the event location, they should contact the event management or the team on site as early as possible. Extensions will be arranged subject to availability. The costs for an extension must be paid on site. Please note the tariff conditions related to the return journey as well as the validity periods of travel insurance and any required visas.
6.4
At the events offered, the participant will be looked after on site by project managers of the tour operator or by the event management. Details, addresses, and telephone numbers are specified in the event documents. In the event of complaints, please observe the special instructions under clause 15.
6.5
If additional services are booked by the participant after the initial invoice has been issued or booked on site during the event, the tour operator reserves the right to issue a new supplementary invoice and send it to the participant.
7. Flight Services and Additional Services
7.1
In special individual cases of events for which, at the participant’s request, a special flight or a specific charter flight is offered, the tour operator acts solely as an intermediary. For the flight service, reference is made to the General Terms and Conditions of the respective charter flight provider or airline. The tour operator points out that in many cases a rebooking or cancellation may be subject to charges or may not be possible at all.
7.2
For merely mediated additional services, such as excursions or extra nights, the cancellation conditions of the respective provider apply, which will be communicated to the participant at the time of booking.
komplette englische Version deiner AGB vollständig.
8. Start of the Event / Withdrawal Fees
8.1
The participant may withdraw from the event at any time before the event begins. The date of receipt of the withdrawal declaration by the tour operator (contact details at the end of these Terms and Conditions) is decisive. The participant is obliged to declare the withdrawal in writing.
8.2
If the participant withdraws from the event or does not participate in the event, the tour operator loses the right to the participation price. Instead, the tour operator may demand withdrawal fees insofar as the withdrawal or non-participation is not attributable to the tour operator and no case of force majeure exists. These withdrawal fees are calculated based on the participation price minus the value of any expenses saved by the tour operator and minus any income gained through alternative use of the travel services. The flat-rate fees also take into account the proximity of the withdrawal date to the contractually agreed event start. Upon request, the tour operator will substantiate the withdrawal fees to the participant.
8.3
Withdrawal fees are also payable if the participant does not arrive on time at the event location as indicated in the event documents or if the event cannot be commenced due to missing travel documents not attributable to the tour operator, such as passport or necessary visas.
8.4
The participant is free to prove that no costs or substantially lower costs were incurred than those determined by the tour operator in the applicable flat-rate fee.
8.5
The tour operator reserves the right, in deviation from the flat rates listed under clauses C.I.4 and C.II.4, to demand a higher specific compensation. In such cases, the tour operator is obliged to quantify and substantiate the compensation demanded, taking into account saved expenses and any alternative use of the service.
9. Rebooking / Substitute Participant
9.1
Up to the start of the event, the participant may request that a third party enter into the rights and obligations of the contract in his or her place. This requires written notification to the tour operator. The tour operator may refuse the substitution if the third party does not meet the specific requirements for the event or if statutory provisions or official orders contradict the third party’s participation.
9.2
The participant and the substitute participant are jointly and severally liable for the participation price and any additional costs arising from the substitution.
10. Insurance
10.1
The participation price includes an insurance package from HanseMerkur Reiseversicherung AG, including travel cancellation insurance and accident insurance. For participation prices of EUR 15,000.00 or more, this also includes event interruption insurance (“holiday guarantee”).
10.2
The content and scope of the insurance coverage are determined by the insurance documents provided. The insurance package may be deselected during the booking process, in which case the insurance coverage expires.
11. Withdrawal and Termination by the Tour Operator
11.1
The tour operator may terminate the contract without notice if the participant, despite a corresponding warning by the tour operator, persistently disrupts the event. The same applies if the participant behaves so significantly in breach of contract that immediate termination is justified. The tour operator retains the right to the participation price. Any additional costs for repatriation must be borne by the interfering participant. However, the tour operator must credit any value of saved expenses and any benefits gained from alternative use of unused services, including any reimbursements by service providers.
11.2
The tour operator may withdraw from the event up to 5 weeks before the event start if the minimum number of participants is not reached (receipt by the participant). If no minimum number is stated in the event description, the following applies: A prerequisite for the execution of the event is the achievement of at least 80% of the maximum number of participants stated in the event description. The tour operator will inform the participant as soon as it becomes foreseeable that the minimum number cannot be reached. The withdrawal declaration will be sent to the participant immediately. The participant will then promptly receive a refund of the participation price paid.
11.3
The tour operator may withdraw from the contract prior to the start of the event if it is prevented from fulfilling the contract due to unavoidable extraordinary circumstances. In this case, the withdrawal must be declared immediately after the reason becomes known. If the tour operator withdraws, it loses its right to the participation price.
12. Remedy / Reduction / Termination
12.1
If a service is not provided or not provided in accordance with the contract, the participant may request remedy. The tour operator may refuse remedy if it is impossible or involves disproportionate costs.
12.2
The participant may request a reduction of the participation price if services are provided with defects and the participant has not culpably failed to notify the defect immediately. Rights resulting from the reduction (§ 651m BGB) expire, deviating from § 651j BGB, within 3 years. For the commencement of the limitation period, § 199 para. 1 BGB applies.
12.3
If the tour operator is unable to remedy the situation due to the participant’s culpable failure to give notice of defects, the participant is not entitled to reduction claims under § 651m BGB nor to damages under § 651n BGB.
12.4
If the event is significantly impaired due to a defect and the tour operator does not provide remedy within a reasonable period, the participant may terminate the contract within the statutory provisions—written form is recommended for evidentiary purposes. A deadline for remedy is unnecessary if the tour operator refuses remedy or if immediate remedy is required. If the contract is terminated, the participant retains a right to return transportation if the contract included transportation. The participant owes only the pro rata participation price for services used or still to be provided to end the event.
13. Liability
13.1
Participation in the events is at the participant’s own risk.
13.2
In the event of a defect, the participant may claim damages regardless of reduction or termination, except where the defect is attributable to the participant, a third party not involved in providing the event services and unavoidable for the tour operator, or caused by unavoidable, extraordinary circumstances. The participant may also claim damages for wasted holiday time if the event is frustrated or significantly impaired.
13.3
Contractual liability for damages: The tour operator’s liability for damages that are not bodily injuries is limited overall to three times the participation price, provided the participant’s damage was neither caused intentionally nor by gross negligence. This limitation also applies insofar as the tour operator is responsible for damage incurred by the participant solely due to the fault of a service provider.
13.4
Tort liability: For all claims for damages in tort against the tour operator that are not based on intent or gross negligence, liability for property damage is limited to three times the participation price. These maximum liability amounts apply per participant and event. Claims under the Montreal Convention relating to baggage remain unaffected.
13.5
The tour operator is not liable for performance disruptions, personal injury or property damage in connection with services that are merely mediated as third-party services (e.g., excursions, exhibitions, transportation to/from the designated departure and destination locations), provided these services are clearly identified in the event description and booking confirmation as third-party services not part of the tour operator’s performance.
13.6
However, the tour operator is liable for services involving transportation from the designated departure point to the destination, intermediate transport during the event, and accommodation, as well as for damages resulting from the tour operator’s breach of information, organisational, or supervisory duties.
13.7
Participation in sports or other leisure activities is at the participant’s own responsibility. Sports facilities, equipment and vehicles should be inspected by the participant before use. The tour operator is liable for accidents during sports or leisure activities only if it is at fault.
14. Duty to Cooperate / Complaints
14.1
Each participant is obliged, within the statutory provisions, to cooperate in remedying service disruptions and avoiding or minimising any damages.
14.2
A complaint to the service provider may be helpful but does not replace notification to the tour operator. The necessary contact details can be found in the event documents or service descriptions. For damage or delays to baggage in air travel, the tour operator strongly recommends reporting the damage immediately on site using a Property Irregularity Report (PIR), no later than:
7 days after discovery of damage for baggage
14 days after receipt for goods
21 days after the baggage/goods were made available to the participant in the case of delays
Airlines typically reject claims if no PIR has been submitted. Additionally, baggage loss, damage or misdirection must be reported to the event management.
14.3
Event managers, project managers, tour guides, instructors or other employees of Quadriga Experience are not authorised to acknowledge any claims. Claims by the participant under § 651n para. 1 BGB, except claims for wasted holiday time, expire—deviating from § 651j BGB—within 3 years. For commencement of the limitation period, § 199 para. 1 BGB applies. The tour operator’s statutory compensation claims against the participant for damage or deterioration to items provided to the participant expire 6 months after the end of the event.
15. Passport, Visa, Customs, Foreign Currency and Health Regulations
15.1
The tour operator will inform the participant about general passport and visa requirements of the destination country prior to contract conclusion and about any changes prior to the event. The participant is responsible for obtaining and carrying the necessary travel documents, required vaccinations, and compliance with customs and foreign currency regulations. Disadvantages due to non-compliance (e.g., withdrawal costs) are borne by the participant, unless the tour operator failed to inform or misinformed the participant.
15.2
The tour operator is not liable for timely issuance and receipt of necessary visas by the diplomatic missions concerned. The pre-contractual information specifies whether a passport or identity card is required for the booked event. The participant must ensure that their passport or identity card is valid for the required period.
15.3
Customs and foreign currency regulations are strictly enforced in many countries. Please ensure compliance.
15.4
Some countries require vaccination certificates not older than 8 days and not older than 3 years (smallpox) or 10 years (yellow fever). Such certificates may also be required by German authorities for travellers returning from certain countries (e.g., Africa, Middle East). Corresponding information is provided in the pre-contractual information; contact the tour operator in case of questions.
16. Jurisdiction / General Provisions
16.1
The recipient of the contract documents and written confirmation is obliged to immediately check their correctness (name, event dates, destination, etc.) and notify the tour operator in case of errors.
16.2
The invalidity of individual provisions does not invalidate the entire contract. The same applies to these Terms and Conditions.
16.3
Only German law applies to the contractual relationship between the participant and the tour operator. This applies to the entire legal relationship.
16.4
If courts abroad do not apply German law to claims by the participant against the tour operator, German law applies to the legal consequences, especially the type, scope and amount of participant claims.
16.5
The participant may bring legal action against the tour operator only at its registered office.
16.6
For actions by the tour operator against the participant, the participant’s place of residence is decisive. For participants who are merchants, legal entities under public or private law, or persons residing abroad or whose residence is unknown at the time of action, the place of jurisdiction is the registered office of the tour operator.
16.7
The above provisions on choice of law and jurisdiction do not apply if and insofar as non-derogable international agreements or more favourable consumer protection laws of the participant’s EU member state provide otherwise.
17. Photo and Video Recordings
17.1
Photo and video recordings taken during the event may only be used for private purposes. Commercial use is prohibited. This applies especially to publication on blogs, vlogs, video platforms such as YouTube, etc., or by non-accredited journalists, unless prior approval has been obtained from Quadriga Experience.
17.2
The use of drones and action camera systems (e.g., GoPro) during events is generally prohibited. Exceptions may be granted by Quadriga Experience GmbH on a case-by-case basis.
18. Data Protection
The personal data you provide will be electronically processed and used insofar as necessary for fulfilment of the contract. All personal data will be processed in accordance with German and European data protection law. Further information can be found in our Privacy Policy at: https://quadriga.group/privacy
19. Consumer Dispute Resolution
Quadriga Experience GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
C. Contact – Tour Operator
Quadriga Experience GmbH Augustenstraße 67c 70178 Stuttgart Germany
All information corresponds to the status as of November 2025.